Refund & Cancellation Policy

1. Overview

At Autunes, we want you to be satisfied with our AI music generation service. This policy outlines our refund terms for paid passes and credits.

2. Paid Plans

Autunes sells 30-day passes. Nothing renews automatically — you choose when to buy the next pass.

• Pro Pass: ₹599 for 30 days — 300 credits, best model, Studio tools, downloads included
• Creator Pass: ₹2,999 for 30 days — 1,100 credits, priority generation, voice clone, commercial use
• Extra Credits: from ₹199 — credit top-ups (any plan, non-refundable)
• Song licence: ₹9 — commercial download of one song (non-refundable)

3. Refund Eligibility

3.1 Eligible for a Full Refund

You may be eligible for a full refund if:

• You request a refund within 7 days of your first paid-pass payment, and
• You have used 20 credits or fewer on the paid plan (one song on our best model costs about 15 credits, which is enough to hear exactly what the model produces), or
• There is a significant service outage lasting more than 48 hours during your pass, or
• You were charged incorrectly due to a technical error

3.2 Partial or No Refund

Once you have used more than 20 credits on a paid pass, you have already generated and heard full songs from our best model, so the output can no longer be "unknown". In that case we can offer only a partial refund or no refund, at our discretion. Where a partial refund is offered, it is proportional to the credits still unused on the pass, less payment-gateway charges.

Refunds will not be provided if:

• More than 7 days have passed since your payment
• You have used most of the credits on the pass
• You simply changed your mind or no longer need the service
• Your account was suspended for violating our Terms of Service
• The purchase was a credit top-up or a ₹9 per-song licence (these are final)

4. How to Request a Refund

To request a refund:

1. Email us at aakash@autunes.com with the subject line "Refund Request"
2. Include:
   • Your registered email address
   • Date of purchase
   • Reason for refund request
   • Transaction ID (from your payment confirmation email)
3. Wait for review: We will review your request within 3-5 business days

5. Refund Processing

Once approved:

• Refunds are processed through Razorpay to your original payment method
• Credit/debit card refunds may take 5-10 business days to reflect
• UPI refunds typically process within 2-3 business days
• You will receive an email confirmation once the refund is initiated

6. Cancellation Policy

6.1 There is nothing to cancel

Passes are one-time purchases for 30 days. We never store a mandate and never charge you again on our own. To stop, simply don't buy the next pass — no button, no email needed.

6.2 When a pass ends

• Your pass stays active until its 30 days are up; we email you a few days before it ends
• After that, your account returns to the Free plan
• Your generated music, playlists and downloads remain accessible
• Unused pass credits do not carry over; you can buy a new pass at any time

7. Partial Refunds & Credits

Partial refunds are worked out on credits, not days (see 3.2): a pass that is 30 days long but mostly unused may be partly refundable within the first 7 days; a pass that is mostly used is not, however many days remain. In exceptional circumstances (such as extended service disruptions) we may instead offer:

• An extension of your current pass
• Bonus generation credits
• A discount on your next pass

8. Chargebacks

If you file a chargeback with your bank without first contacting us, we reserve the right to:

• Suspend your account pending investigation
• Permanently ban your account if the chargeback is found to be fraudulent
• Contest the chargeback with supporting evidence

Please contact us first at aakash@autunes.com — we're happy to resolve issues directly.

9. Free Plan

The Free plan has no associated charges and therefore no refund applies. If you're unsure about upgrading, we recommend trying the Free plan first to experience Autunes before committing to a paid pass.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of paid services after changes constitutes acceptance of the new policy.

11. Contact Us

For refund requests or questions about this policy, contact us at:

Email: aakash@autunes.com
Response Time: Within 24-48 hours